Ordered set PAIR (as in TWO) exhaust tips two weeks prior to an important car show. These tips are ONLY sold as a PAIR. Tips were in stock and should arrive in 4 to 5 days, all is good. Package shows up in a week leaving one week to install the tips for the show. One week is plenty of time for the job. Opened the package to find ONE (as in SINGLE) exhaust tip. Called CJ's and they said several pairs of exhaust tips were accidentally sent with only one tip, and they apologized.
I explained that I needed the second tip in 3 days or less in order to make the show. They said no problem and would be happy to 2nd day ship the second exhaust tip AT MY COST. Yup, my cost to get the second of a pair of tips in time for a show which I had originally ordered TWO WEEKS in advance of said show. Remember I mentioned CJ's said several orders were screwed up, and they apologized? Spoke to some supervisor (can't recall name). NO HELP.
Inexcusably poor customer service. I won't buy from CJ's again. NPD and Mustangs Plus from now on.
This is an opinion based solely on customer service experience received. I have no affiliation with any of the merchants mentioned except having spent a lot of cash with each (well, no longer CJ's).
I explained that I needed the second tip in 3 days or less in order to make the show. They said no problem and would be happy to 2nd day ship the second exhaust tip AT MY COST. Yup, my cost to get the second of a pair of tips in time for a show which I had originally ordered TWO WEEKS in advance of said show. Remember I mentioned CJ's said several orders were screwed up, and they apologized? Spoke to some supervisor (can't recall name). NO HELP.
Inexcusably poor customer service. I won't buy from CJ's again. NPD and Mustangs Plus from now on.
This is an opinion based solely on customer service experience received. I have no affiliation with any of the merchants mentioned except having spent a lot of cash with each (well, no longer CJ's).