I had the same "issue" and had a post about it here. Sent multiple emails and never got any response...then a few days after my last email asking for a refund, I was sent an express mail envelope with 3 magazines in it. Issue numbers 15, 16 and 17 were sent. Haven't got one since. Great magazine...but pretty bad with communication and time frames.
~e ikaika, e ho'okanaka, e ha'a ha'a~