Why do you even offer the "foreign made" w/s?? You state in an earlier post that you want to offer the customer the choice of the cheaper w/s.....that you admit doesnt fit right. You also state that it outsells the "us made" 3/1. So for every 4 you sell, 3 people are not going to be happy. Why not just not offer it and save everyone a lot of aggravation??
I never said it "didn't fit right", I simply stated that the Carpenter US-made was softer and had a slightly (emphasis on slightly) more petit profile. So, yes, the US-made Carpenter would be a preferable product to use at a higher price. That last sentence applies to most EVERY "cheaper/pricier" choice we have in our catalog, yet a good amount of folks still want to save the money... Don't blame us for that...
I get to slap my forehead every day as I watch people "settle" for mediocrity in exchange for saving a buck. I hope it's not the new normal.
Obviously the OP had issues getting his w/s to fit/seal right, and apparantly it was the Carpenter import (prior to this, there had been no issues reported on the Carpenter import to my knowledge, only the Drake w/s had been in-question). That, by itself, does not equate to us knowingly selling a product that can't work. We've been selling the imported Carpenter w/s for many years, thousands upon thousands of them have gone out the door, so if every install resulted like the OP's experience, we'd have a torch wielding mob out in the parking lot (i.e. we'd have a stack of complaints and exchanges... Which we do not have...). We do remove products from our product-line if we determine they're not functional within reason/value, but our (Carpenter) imported trunk w/s has no record of complaints to-date... Prior to this thread, and when I made my comments, all of the discussion had been focused on a different brand import.
I'll be keeping my ear to the ground, and if anyone else here has purchased our 43720-2 w/s and had similar issues, PM me.
But we have to offer the choices... And along with that, we'll happily take back any cheapo item you buy from us (in fact it's too cheap to bother returning, we'd just run the exchange and tell you to toss the cheap w/s), and exchange it for the better version. You learn a valuable lesson in the exercise, and it only further amplifies the benefits we (NPD) afford you by offering the premium stuff, and the cheap stuff alongside, so that you can RECOGNIZE that it's not just "all the same", and choose accordingly. Without the choice in front of you, you're shopping rather blindly...
Having the choices in the catalog is the best way for us to educate the buyer that there are different options available on the market... Otherwise, you'd be prone to assume that everybody sells the same stuff coming over on the same boat, and you'd shop on price alone. Lord knows there's enough of that going on as it is.
Anyhow, again, if the Carpenter import is giving anyone else headaches, email over the site or send me a PM. But typically, when it's a high-volume sku, if it's "unworkable", we hear about it every day.