I bought my mom, who was 83 at the time, a new Mercedes 5 years ago, and just so there would not be any service "costs" bought the wheel and tire package, and 5 years worth of services.
Wheel and tire was GREAT, as in 4 years, she had to have 17 wheels or tires replaced, no cost to her, as she drives a bit by the Braille method.
However, about the services, she told me, after an oil change, she had purchased another service contract for $1732, but it had been almost 8 months earlier. Why? The existing contract was for another year, and the car had racked up an impressive 17K mileage in 4 years.
I spoke with the service person who normally handled her car. He had no record of another service contract, and hers was about to expire. She did not have a copy of the contract. I got a copy of her charge statement, and showed it to Mercedes. Again, no indication of any contract in Mercedes records. After some digging, she found a business card with the contract info, price, date, etc. that matched the date of the $1732 charge. Back to Mercedes.
Short version: The money was refunded. A manager from the dealership informed me that the service contract had been "located" in an "Account" that was not recorded at Mercedes. The employee was no longer with Mercedes. Hmmmm. Slush Fund, Off the books, Whatever. I did not push the dealer for more info, just happy to get my mom's money back.
Sadly, the car, with 21K on it was totalled a few months later.
ed ay +3112
1968 GT500 Arrest Me Red (The Big Boy Toy)
1966 K Code Vert (The K 'Vert)