Full gallop this way --->
Join Date: Oct 2014
Location: Durham, NC.
I May Hold The Keys To Taiwan
I'll try to keep this short and concise, but you know me...
On 8/13/18 with my car nearing completion it came time to get a complete ignition, doors, and trunk lock set. I ordered item #22050 from Mustangs Unlimited. The set came with 4 keys pre-cut, 2 for ignition and 2 for doors/trunk. Terrific, all good and installed. Then I decided to get some spares to have extra's of each and ordered the proper usual Ford licensed key blanks from either NPD or CJ's (can't remember which and not gonna look it up, doesn't matter). Took them to Durham's best old school locksmith shop to have them cut perfectly to match and they did so.
They will not even go all the way into any of the cylinders. They go in about halfway and no further. Mind you, they look identical at even a close glance to the keys that came with the set from MU. Quite a mystery, huh? It turns out they are just a smidgen too thick. A barely perceptible difference.
Well. I called MU on 9/14/18 and spoke to Robert in Georgia. He actually grabbed some Ford licensed blanks and another of the lock sets like the one I had purchased to see for himself if I was crazy or not. He found I was not crazy, they would not go further than halfway in for him either. Alright, now we're getting somewhere. He would notify "Purchasing" of the problem and at my request see if they could just get key blanks from the lock set manufacturer for me. Time passes.
Followed up with another call to MU on 11/12/18. This time spoke to Paul who informed me that Robert no longer works there. Great. He verifies the whole shebang story too and says he'll get back to me after notifying "Purchasing" for a resolution. Time passes.
Today I called again, this time getting Linda in Connecticut. Turns out their Georgia warehouse/store is kaputski and Paul along with it. Super-duper. Went over the whole saga again. Linda assures me, as did Robert and Paul before her, that she will notify "Purchasing" and get back to me. Hmm. I told her that maybe in addition to that move she might consider writing a little memo to slap down on some V.P.'s desk. She can only do so much she says.
Lousy manufacturing and lousy customer service.
Sometimes you just have to laugh.
Last edited by 4ocious; 12-13-2018 at 01:36 PM.