Join Date: Jan 2015
Location: Northern Indiana
As of Thursday morning I had not received a tracking number so I called CJ's Customer Service phone line and got in queue. While on hold I searched for the thread on this forum where guys were complaining and Chris at CJ responded. I found the thread and sent him a PM. Within a few minutes he responded and said he would inquire as to the status of my order with the Ebay Sales Dept. In a while he responded that the wheels were shipping out that day but they obviously would not be here (Texas) on Friday and he offered a Gift Card. I told him that was not acceptable because I am attending a car show on Saturday and I had bought the wheels from them based upon their guaranteed delivery on Friday. So he changed the shipping status to UPS Next Day Air and I got my wheels today!
That's more a subtle threat getting customer service. You ordered something that they were not going to deliver on time until you PM'd him a negative thread of several pages on the business that he works for. Glad it worked out for you, but that kind of costumer service is automatic with Summit Racing, NPD, and most of the smaller vendors that frequent this site.
65 C Code hardtop from California still wearing it's original paint.
Roller 331, TW 170 heads, T-5z, FiTech EFI, FPA Headers, Arvinode exhaust, SoT Bilstien coilover front suspension, TJ on eBay 8" 3.40 Trac-Loc 3rd member. Mustang Steve 2008 GT bracketed 12.4" front disks