Vendor error in pricing - what would you do (long read)
Hello VMF - long read but tried to make it entertaining.
I suppose this is a follow up to my threads regarding my 20+HP search in the MODS forum. So - a few weeks ago I was doing a random search on 289/302 parts on one of the big online vendors and saw a Super Charger for a ridiculous price. So ridiculous - you may as well say 99.5% below what the other guys were listing it at. So being curious - I said WTH and added it to my cart. Sure enough, it showed up in my cart at that stupid low price. I thought to myself no way it will let me process the payment at this price so I went for it and sure enough.....it processed and I got the standard "thank you for purchase email". Thought to myself I need to throw this opportunity up on VMF but by the time I logged in - the vendor had corrected the price. How do I know this? Because I tried to buy 10 more at that price but they corrected it. Literally corrected within 5 min of me checking out. So now, I'm like there is *NO WAY* they will ship it to me at this price. Surely someone will catch the error and cancel the order with apologies. Nope.....about a week later, Big Brown shows up and my door with a 75lb package full of horse power and torque. Wow. Crazy.
So a few weeks has passed and I haven't installed it yet due to the other requirements for a supercharged engine....you know....brakes.....fuel delivery.....carb....blah blah....and my phone rang. It was the vendor.
Them: "Sir, we made a terrible error in the pricing of the supercharger.....there was an error on the website......we would really appreciate it if you could return the supercharger so we don't eat it with the manufacturer"
Me: "Hmmmmm....I just bought it at your listed price and you sold it to me. How you going to make it right for me?"
Them: "We can sell it to you for 1/2 the correct price......or you can return it and get a bunch of credit (not as much as the value of the SC...but substantial)......but since we sold it at that price - it is up to you if you want to keep it at the price you bought it for. We can't do much about it. We can't charge you more.....it would be really swell if you returned it and took some credits from us"
Me: "So I can keep it at the stupid price you sold it to me....."
Them: "Yes.....we can't do anything about that but we would like it back and compensate you as we said previously"
Me: "So my options are to keep it at the nothing charge.......voluntarily give you 1/2 the price to make you happy......or return it and get some credits (still less than what I can sell the SC for on the market)......"
Me: "what happens if I keep it and say no"
Them: "Nothing. We sold it to you at that agreed price but you maybe blacklisted from buying from us again"
Me: "Okay....thanks for the call - I have to go move some furniture but I'll return your call with an my answer"
Them: "Sigh.....okay.....thanks for picking up the call."
So - I plan on calling them back and I'm 99.9999% certain I have made up my mind. To bad so sad. I stumbled across something they listed wrong - bought it and received it. They shipped it.....I got it. Not my problem......just an opportunity that fell out of the sky and I took advantage of it. They are a gigantic company - they can suck it up. Shoot - I've bought enough stuff from them in the past. Per the guy on the other end of the phone - they sold 7 at that price. He called 4 of the 7 and they all said "go pound sand".
So VMF - what would you do? Like I said - ridiculously priced, Not much of a chance of me ever buying this otherwise.
John in SC
1966 Coupe - 302 with some stuff on it